Terms & Conditions

Our T's & C's


Phil Cardow Hypnotherapy
Coaching and therapy agreement, terms, and conditions.

The provision of Hypnosis, NLP & Timeline Therapy services entails the collection and recording of personal information relevant to your current situation. This information is a necessary part of your assessment and treatment protocol.


Any information gathered, recorded, and filed is available upon request.


All personal information gathered during the course of Hypnotherapy, NLP and Timeline Therapy shall remain confidential and secure except if:
1. It is subpoenaed by a court, or
2. Prior approval has been obtained to provide a written report to another professional or agency. e.g. a GP, solicitor, parent or guardian.


There are no refunds for changes of mind, personal decisions to discontinue your therapy, or not being successful in achieving your desired outcome. If you are satisfied with your therapy and still have sessions left in your package they can be held in credit for future sessions or transferred to someone else but no refunds are available.


I agree not to put myself or others in harms way. In a crisis I promise to call any one of the following: My GP, A Hospital, Emergency Services (000), Life Line (131114), Salvation Crisis Line (93312000). This Contract Agreement Indemnifies the Hypnotherapist and enforces in a legal and binding way my “Duty of Care” obligations in every respect.


Permission is hereby given for my details to be cross referenced, and/or discussed, with another Health Care Provider, Parent or Other person if deemed necessary.


Phil Cardow Hypnotherapy is committed to providing all of our clients with exceptional care. When a client cancels without giving enough notice, they prevent another client from being seen. If, for some reason there is a need to reschedule or postpone an appointment, kindly do so within 24 hours prior to the appointment time. Any appointment cancellation, or reschedule made with less than 24 hours’ notice will see the full amount for that session forfeit.


In Australia it is illegal to offer guarantees of a therapeutic outcome and therapy entered into with Phil Cardow Hypnotherapy is done so with the knowledge that positive results can not be guaranteed that all deposits and payments for sessions and programs are final and non refundable regardless of the outcome.


Invites to online appointments will be emailed to you fifteen minutes prior to the appointment starting. Zoom and online therapy is just as effective as face to face. Please ensure that you are in a comfortable chair, or at least one that won’t be causing you discomfort, that you will be free of work/family and other distractions for your appointment. If you have the option of headphones then they will make for a more focused experience although they are certainly not necessary. If you are using a smartphone to attend your appointments please make sure that it can be propped up or supported somehow and that you don’t need to be holding on to it. While zoom is very stable and Phil Cardow Hypnotherapy uses two data sources to maintain stability, technical issues, while very rare, are still possible, in the occurrence of a session being interrupted due to a technical issue on my behalf the session will either run over to compensate or be rescheduled at no cost to the client. Technical issues that result in incomplete or cancelled sessions on the clients part will be forfeit.


In requesting professional consultation and assistance, I understand that to be successful I must be entirely willing to recognize that my health and well-being depend directly on how well I care for myself emotionally, physically, spiritually and intellectually. I acknowledge that my feelings, thoughts, beliefs and desires, conscious and subconscious, ultimately determine the course of every action and relationship in my life. I realize that blaming anything or anyone, including myself, is totally useless and that the only person that can take charge of my life is me. I Accept responsibility for myself, my choices, and actions, and that I, knowingly or unknowingly, create them. I agree to be on time for my appointments, meet my financial obligations promptly and participate wholeheartedly in the work I am undertaking. I know my heartfelt commitment is the most important first step in my work here, and that my personal efforts will bear a directly influence my results. I understand and accept that a successful outcome is not always possible.


In order to support you in deriving maximum benefits from our scheduled time together, I agree to: Use the best of my abilities and expertise to facilitate such changes as are mutually agreed to be in your best interest and in no way harmful to you. Work diligently to ensure as best I can that all suggestions given are positive in direction, beneficial in nature, and present within a context of health and well-being Refrain from using you or your trust to satisfy any personal needs I may have outside of our working relationship. Offer you my undivided attention and professional assistance during our scheduled consultations. Inform you immediately if, in my judgment, you would be better served by another professional or an alternative/complimentary means of reaching your goals. I am professionally committed to assisting you, in the shortest possible time and at the lowest possible cost, in mobilizing your resources to achieve maximum results. Your success is my own, I am personally and professionally invested in providing such an environment as to facilitate the changes you desire and deserve.


I agree to reframe from consuming alcohol and recreational drugs on the day/s of my appointment/s and I agree to attend ALL therapy sessions completely sober from alcohol and recreational drugs and that my attending therapy intoxicated will mean my appointment is cancelled and forfeit.


I have read, understand, and agree to all, of the above. I also accept that therapy and change work of any kind is both a conscious and unconscious journey and must be embraced fully by coach and client, that it is illegal and unethical to offer guarantees of results, and that I am fully and solely responsible for my own journey and healing.

I very much look forward to working with you on helping you on journey!

Warm regards
Phil Cardow – Hypnotherapist

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